Privacy Policy

PRIVACY POLICY

NKL – NO KNOWN LIMIT

Last updated: 14 October 2026

1. Introduction

Welcome to NKL – No Known Limit (“NKL”, “we”, “us” or “our”).

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, purchase our products, contact us or interact with our brand.

By using our website, you acknowledge that your personal information may be handled as described in this Privacy Policy.

We aim to handle your personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.

2. Personal Information We Collect

Depending on how you interact with NKL, we may collect the following information:

  • Personal details: Your name, email address, phone number and delivery address.

  • Order information: Products purchased, order history, transaction details and delivery preferences.

  • Payment information: Payment details processed securely through our third-party payment providers. We do not intend to store your full payment card details ourselves.

  • Account information: Login details and other information associated with your customer account, if you create one.

  • Communications: Information you provide when contacting us with questions, feedback, returns or complaints.

  • Website usage information: Your IP address, browser type, device information, pages visited and interactions with our website.

  • Marketing preferences: Your preferences regarding promotional emails, updates and other marketing communications.

We only seek to collect information that is reasonably necessary for our business activities or otherwise permitted by law.

3. How We Collect Your Information

We may collect personal information when you:

  • Place an order through our website.

  • Create a customer account.

  • Subscribe to our mailing list or promotional updates.

  • Contact us through email, social media or our website.

  • Participate in competitions, promotions or other brand activities.

  • Browse our website, including through cookies and similar technologies.

We may also receive information from third-party services involved in processing payments, delivering orders, maintaining our website or providing analytics.

4. How We Use Your Information

We may use your personal information to:

  • Process and fulfil orders.

  • Arrange shipping and delivery.

  • Send order confirmations, receipts and delivery updates.

  • Respond to enquiries and provide customer support.

  • Manage returns, refunds and exchanges in accordance with our policies and applicable laws.

  • Improve our website, products and customer experience.

  • Send marketing communications where permitted by law.

  • Prevent fraud, protect our business and maintain website security.

  • Meet our legal, tax, accounting and regulatory obligations.

We will not use your personal information for unrelated purposes unless we have your consent or are otherwise permitted or required by law.

5. Marketing Communications

If you subscribe to NKL marketing communications, we may send you updates about new drops, upcoming collections, promotions and other brand news.

You can unsubscribe from marketing emails at any time by using the unsubscribe link provided in the email or by contacting us directly.

Unsubscribing from marketing communications will not affect essential messages relating to an existing order, payment or delivery.

We will handle direct marketing in accordance with applicable laws, including Australian spam laws.

6. Cookies and Website Tracking

Our website may use cookies, pixels and similar technologies to improve your browsing experience, remember preferences, analyse website traffic and support advertising activities.

These technologies may collect information about how you use our website and which products or pages you interact with.

You can manage or disable cookies through your browser settings. However, some website features may not function correctly if cookies are disabled.

Where required by law, we will obtain consent before using cookies or tracking technologies that require it.

7. Sharing Your Information

We do not sell your personal information as a standalone product.

We may share personal information with trusted third parties where reasonably necessary to operate our business, including:

  • Payment providers to securely process transactions.

  • Shipping and delivery providers to deliver your orders.

  • Website and e-commerce providers to host and operate our online store.

  • Email and marketing providers to manage communications and promotions.

  • Analytics and advertising providers to understand website activity and measure advertising performance.

  • Professional advisers and authorities where necessary for legal, regulatory or business purposes.

These third parties may handle your information in accordance with their own privacy policies and applicable laws.

We take reasonable steps to ensure that information is handled appropriately when shared with service providers.

8. Overseas Disclosure

Some of our third-party service providers may store or process personal information outside Australia.

Where this occurs, your information may be disclosed to overseas recipients, depending on the services we use and their data-handling arrangements.

Where applicable, we will take reasonable steps to comply with Australian privacy laws concerning overseas disclosures.

9. Storage and Security

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure.

These steps may include using secure systems, restricting access to information and relying on reputable service providers.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of information transmitted through the internet.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, resolving disputes and meeting legal obligations. When information is no longer required, we will take reasonable steps to destroy or de-identify it, where appropriate and lawful.

10. Accessing and Correcting Your Information

You may request access to the personal information we hold about you and ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, contact us using the details in the Contact Us section below.

We may need to verify your identity before responding. In certain circumstances, we may be legally permitted to refuse a request, in which case we will explain our decision where required by law.

11. Third-Party Websites

Our website or social media pages may contain links to third-party websites and services.

NKL is not responsible for the privacy practices, content or security of external websites. We encourage you to review their privacy policies before providing personal information.

12. Children's Privacy

Our website and products are not specifically directed at children.

We do not knowingly collect personal information from children in circumstances where doing so would be unlawful. If you believe a child has provided us with personal information inappropriately, please contact us so we can review the matter and take appropriate action.

13. Data Breaches

If we become aware of an eligible data breach involving personal information we hold, we will respond in accordance with applicable Australian laws, including the Notifiable Data Breaches scheme where it applies.

This may include notifying affected individuals and the relevant regulator where legally required.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.

Any changes will be published on this page with an updated “Last updated” date.

We encourage you to review this page periodically to stay informed about how we handle personal information.

15. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your information, or have a privacy-related concern, please contact NKL – No Known Limit through the contact details provided on our website.

NKL – No Known Limit
Email: [Insert your business contact email]
Website: [Insert your website URL]
Business name: [Insert your registered business name, if applicable]

We will review and respond to privacy enquiries within a reasonable timeframe and in accordance with applicable laws.