NO KNOWN LIMIT (NKL)

Shipping, Returns & Refunds Policy

Last updated: 12 October 2026

At No Known Limit, we want you to be stoked with your gear. We put time and effort into our products, and we want every order to be right.

Please read our shipping, returns and refunds policy before placing your order.

1. Order Processing & Shipping

NKL is an independent Australian streetwear brand. Some products may be produced in batches or as part of a presale release.

Order processing: Orders are prepared for dispatch once payment has been confirmed and the relevant products are ready.

Presale orders: Presale production and dispatch dates will be communicated on the relevant product page or through our official channels. Please allow for the stated production timeframe before expecting your order to ship.

Delivery timeframes: Delivery estimates depend on your location and the carrier used. Delivery may take longer during busy periods, public holidays or unexpected postal disruptions.

Once your order has been dispatched, tracking details will be provided where available.

2. Change-of-Mind Returns

Please choose your size, colour and products carefully before ordering.

We do not offer refunds simply because you change your mind, choose the wrong size, decide you no longer want an item or find the product cheaper elsewhere.

If NKL offers a change-of-mind exchange or return for a particular release, any conditions will be clearly communicated with that offer.

This policy does not affect your rights under Australian Consumer Law.

3. Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged, or different from what you ordered, please contact us as soon as possible.

Email or message us with:

• Your order number.

• A description of the issue.

• Clear photographs of the product and any damage, where applicable.

We may need to assess the product to determine the appropriate solution.

Depending on the circumstances and your rights under Australian Consumer Law, you may be entitled to a repair, replacement or refund.

If a return is required for a valid consumer guarantee claim, NKL will arrange or reimburse reasonable return costs where required by law.

You do not lose your consumer rights simply because you did not report an issue immediately, although contacting us promptly helps us resolve it faster.

4. Returns Process

Before sending any item back, please contact NKL to receive return instructions.

Please do not send products to an address without confirming the correct return arrangements with us.

Where a return is approved, we will explain the next steps and any applicable arrangements for postage.

For faulty or incorrectly supplied items, we will handle the return in accordance with applicable consumer law.

5. Refunds

Where a refund is approved, it will generally be processed using the original payment method unless another arrangement is agreed or required by law.

Processing times may vary depending on your bank or payment provider.

Where a refund is legally required, it will not be replaced with store credit without your agreement.

6. Exchanges & Sizing

Please refer to the size chart and product information before placing your order.

We cannot guarantee size exchanges or replacements for change-of-mind requests, as availability depends on stock and the conditions of the relevant release.

If you receive a faulty item or an item that does not match your order, your rights under Australian Consumer Law still apply.

7. Presale Orders

Presale products are organised around planned production runs. Please review the advertised release, production and dispatch information before ordering.

If production or dispatch is delayed, we will provide updates where reasonably possible.

If NKL cannot supply your order, or circumstances otherwise entitle you to a refund, we will provide the remedy required by law.

8. Lost or Delayed Deliveries

If your parcel has not arrived within the expected timeframe, contact us with your order number and tracking details.

We will make reasonable efforts to investigate the issue with the delivery provider.

Delivery delays do not automatically mean an order is lost. However, we will address missing orders in accordance with our obligations and applicable consumer law.

9. Australian Consumer Law

Nothing in this policy excludes, restricts or modifies your rights under Australian Consumer Law.

Our products come with consumer guarantees that cannot be excluded. Depending on the nature of a problem, you may be entitled to a repair, replacement, refund or another remedy.

This policy should be read alongside your statutory rights.

10. Contact NKL

If you have a question about shipping, a return or a refund, contact us through the official No Known Limit website and include your order number.

We will do our best to get things sorted.

NO KNOWN LIMIT — Good gear. Real people. No one gets left behind.